Debt Collection
Professional, compliant and persistent campaigns to recover outstanding debts.
People Persistence Real Results
Conversations that move your business forward.
Velocity Virtual Call Center provides professional telemarketing services across debt collection, financial services, insurance, retention and timeshare.
- Professional campaign delivery
- Uganda-based talent
- Consistent follow-up
More conversations.
More opportunities.
- Debt
Collection - Financial
Services - Insurance
- Retention
- Timeshare
Why Velocity
Specialist telemarketing.
Real business impact.
We run outbound and inbound campaigns for a range of industries, combining disciplined calling with a people-first approach. From fast debt-collection campaigns to longer, high-value sales cycles, we provide the expertise, people and persistence required to keep conversations moving.
- Campaigns tailored around your brief
- Clear scripting, handover and agent assignment
- Structured follow-up and reporting
- Flexible operating model for short-term or ongoing work
Human-led.
Structured campaigns, capable agents and consistent follow-up.Our Services
Five key areas. One experienced team.
Focused campaign support across customer acquisition, collections, servicing, engagement and retention.
Financial Services
Lead generation, customer acquisition and account servicing support.
Insurance
Outbound campaigns for new business, renewals and customer engagement.
Retention
Reduce churn and increase customer loyalty through targeted outreach.
Timeshare
Experienced callers for longer sales cycles and high-value opportunities.
Persistent by design.
Telemarketing works when conversations are handled consistently, professionally and with enough follow-through.
How it Works
You focus on your business.
We’ll handle the conversations.
- 01
Campaign handover
We start with your objectives, audience, offer, requirements and desired outcomes.
- 02
Scripting & preparation
Existing client materials can be incorporated, or the campaign can be prepared around the agreed brief.
- 03
Agent assignment
The right people are assigned around campaign type, communication style and operating requirements.
- 04
Calling & follow-up
Agents work the campaign consistently with clear disposition and follow-up processes.
- 05
Reporting & optimisation
Real-time and historical reporting support ongoing visibility and campaign improvement.
Technology
Powered by proven call center technology.
We use industry-leading call center solutions from World Class Technologies to deliver a reliable, scalable and high-performing operation.
- Agent screen pops with detailed customer information
- Advanced call routing
- Preview and predictive dialling
- Real-time and historical reporting
- Voice logging and disposition management
- SMS and email integration
- Scalable from 5 seats to 1000+ seats
- Structured campaign workflows
Careers
Join the
Velocity team.
Velocity is growing and is always on the lookout for talented, energetic people who enjoy communicating with customers and want flexible work opportunities.
The team operates as a fully virtual call center, with flexible part-time hours available between 9:00 AM and 10:00 PM depending on campaign requirements.
Fully virtual.
Flexible hours.
Work from home.
Who we’re looking for
- Enthusiastic, positive and motivated people
- Confident communicators
- Comfortable speaking with customers over the phone
- Target-oriented and committed to achieving results
- Able to work independently from home
- Interested in flexible, part-time employment
Why work with us?
- Remote, work-from-home structure
- Flexible part-time hours
- Performance-based earning opportunity
- Varied campaigns and customer conversations
- Opportunities to grow as the business expands
How to apply
Send your CV and a short note about yourself to the team.
Send your CV contact@vvt.limitedFAQ
Frequently asked questions.
Need something more specific? Contact the team and we can discuss the campaign directly.
What types of campaigns do you handle?
Velocity works across debt collection, financial services, insurance, retention and timeshare campaigns.
Can campaigns be short-term or ongoing?
Campaign requirements can be discussed directly with the Velocity team so the operating model matches the brief.
How does the onboarding process work?
The process is structured around campaign handover, scripting and preparation, agent assignment, calling and follow-up, then reporting and optimisation.
What reporting do you provide?
The call center technology supports real-time and historical reporting. Specific client reporting requirements can be agreed during campaign setup.
Do you provide the scripts?
Scripting and preparation form part of the campaign setup process. Existing client materials can also be incorporated into the handover.
How do I get started?
Contact Velocity with your campaign requirements and the team can discuss the brief, operating model and next steps.
Let’s Talk
Ready to discuss your campaign?
Get in touch with our team today and see how Velocity can support your next telemarketing campaign.
Based in Uganda. Proudly local.
Campaign requirements can be tailored to the client brief.